I love my fireplace......had it installed, works great! I'm still very pleased with your help. My dilemma was on three places in the manual it gave clearances of a minimum 63 in., two other pages gave min. clearances of 48 3/8in from the base of the appliance to the top cover of the enclosure (cabinet). I framed it to 63in. looked awful, too high. I found out from your tech person that 48 3/8 was not a problem. Confirmed by another dealer who called me back after the first call. So I am comfortable cutting the framing down, it will look much better.

Like I said, my wife and I love the stove, but it will cook your bacon unless it's run on 50% of capacity....to me, not a bad problem to have. For you....your customers, if they want lots of heat, that ceramic glass (as opposed to the regular tempered glass) puts out crazy amounts of heat. Your Techie, Rodger, said that ceramic actually reflects the heat like a mirror, plus it takes heat up to some 900 de- grees. If they are using it in a relatively small room with no major openings, don't get this one, way too much heat....even on low. This thing almost heats part of the room, on not so cold days, with just the pilot light....amazing fireplace.

Again, wish you well and thanks for your help.

-Bob Cumiford

As a testimonial to ChooseFirePlacesAndStoves.com, I'd like to congratulate you on being the best value for the money…You also really worked hard to make the purchase possible and I consider your customer service outstanding.

As an organizational consultant, I see many, many companies over time. I haven't seen too many that would have done such a good job of attempting to meet the customer's needs.

-Robert
Friday, January 23rd, 2009

JOHN: Just wanted to give you an update on the Express 1 Delivery I got today, and want to ask you to please pass this on to Operations, Human Resources, and the driver.

The driver, Gary P., called me on Sunday after loading my shipment (B/L 308267) from Bailey’s in Denver, to schedule the delivery for this morning. We arranged for him to arrive by around 9, and he arrived promptly at 8:30, just according to plan. He had called again yesterday, to confirm that he was on schedule, and to get some additional details about the delivery, and the delivery went perfectly.

Gary is a class-act driver—extremely customer service conscious, and attentive to all the details. We were unloaded in minutes, with everything in place, and we spent a little while chatting about all the people we know in common, after 25+ years in the Special Products Transportation industry. I think we were both surprised at some of the driver names that came up in the conversation. Really a good experience, and please thank Gary for a job well done.

Thanks,
-John
Thursday, February 12th, 2009

So the story goes of course we were on a tight schedule for a client and Sameer from Home Goods Store made her wish come true. We ordered many products all at the 11th hour and Sameer made sure we got it all on time. His efforts included daily emails and calls to the vendor to get it on time, as we all know the lead time to get materials is 10 days and we ordered our items last Wednesday (July 22nd) and got them all on the 30th and the 1st! Bravo to you guys for making it happen. I hope Home Goods Store appreciates his diligence and hard work because, we at Steadfast Home and Garden can never say enough thank yours!

Best,

-Melissa Cotto
President, Steadfast Home and Garden
Thursday, July 02, 2009